SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Capri cool. They sat perfectly on ot67 and 94 cm. The material stretches, thin, for the summer. Stitched qualitatively. I'm happy. Thanks to the store.
I ordered it on the 27th-8th and received it on the 10th-9th wine well packaged within an airtight plastic bag. I asked the store for advice on the size for my measurements that are waist 79cm and hips 96 cm. And it's fine with me. They are the same as the sales image and are well made.
I LOVE THIS ONE ;) PERFEKT FOR HIPS 100CMand after pregnancy stretch and up for belly
On the parameters from 68, ob 95 ordered 27 size. In the waist is very large, in the hips comfortable. But these terrible folds in front spoil everything. I will not wear it. The fabric is soft, light, but it seems to me that when you wear it it will slightly stretch. No smell. The store returned some of the money. The breeches gave to my mother, which parameters are much more than mine and they came up to her. I'm upset, that's what i wanted my knees to cover. But there is no smaller size. Shipping 2 weeks, track tracked.
Delivery month, track tracked // capri liked, fabric thin stretch, seams neat, on the edge near the lock sewn braid // to sewing claims no, everything is very worthy, but with the size problem // bought 27 sizes for my parameters 79-93 they are very large, the front is a huge fold, the rear is all on the assembly, the dimensions that are indicated in the table are more by 4 cm. // 27 suitable for hips 98 no less // store agreed with my claims
Delivery to moscow in 3 weeks, the track was tracked. Packed was just in the package. The material is thin and stretchy. Lightning will be constantly unbuttoned, under the button of the belt is not cut. The size grid is not correct. On the girth of the hips 117 cm took 32, the size had to be taken less, and that would be obtyag and 2. for a hot summer the most.
I'll start with the delivery-it's just terrible! My breeches where they were not and sent them for some reason 2 times, and i received them in sdek, completely accidentally with another parcel. I liked the breeches myself, although i had to take a smaller size. But it's not so bad, in my photo the fold in front looks scarier, and in the living is almost not noticeable that they are too big. I do not like it very much, so it will come down. On ob 98, from 68. Material stretch, strongly stretches. Got me for 720 p, shcha this money norms.
28 size at the waist 72, hips 94 is too big, and in the legs is very large, the breeches will fit on full legs. Yes, and long for a height of 150 cm, it will be necessary to tuck and suture. But in general, the thing is excellent, the jeans are thin, just for the heat just right. Landing high. Delivery three weeks, courier. I recommend, thanks to the store!
Ordered: 17. June, Arrived: 02. July. Very quick delivery. Looks prity, material is good for Summer. Size 36 is perfect for height 177 cm, EU: 44. I recommend. Thank you! ☺
Capri thin, pleasant to the body. 32 size for 76/105 villages freely. Who likes tight, you need to order a smaller size. Purchase satisfied.