SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хороший купальник, но приехал с небольшим браком.
Delivery to Ukraine in 2 weeks by new mail. Quality is good!
All is well, everything has come, threads do not stick out anywhere! I ordered M (although I Wear S) panties a little more, but not critical!
As in the photo. On the hips 100 cm.
I have 164cm, 54kg and size S totally fits so take your regular size :) Thank you store
So price, very good quality a, very good price, sizes match, mido 1' 60 and weight 52 and I asked for a size S fits perfect. The bottom fits very well and I would reorder from other colors, very happy with my purchase
Bikini beauty! I loved the quality! The fabric is amazing, the pattern, the design for the price has no comparison. It has lining and looks very nice on the body, plus it comes with your toilet protector
Super nice and good quality. Nice touch. That's the second time I 've bought. The size corresponds to the Spanish one.
Swimsuit to Novosibirsk went quickly. My parameters are 84-70-90, came up well, even a little freely, just on the girls with a larger size S will also be good.
Качество на высоте! Цвет потрясающий! Купальник пришёл максимально быстро
Two weeks to arrive in Spain, the top does not cover if you have chest and do not squeeze is a little contour width, the braga is well sized.
Damn I was so upset, I always order for a size more swimwear because I know how the Chinese sew that you take m, and he's not here, but he's not here. But well, you need to take your size, as it is absolutely complete, and panties as it should, And in short, all the sadness is that it is huge on me, but very cool color is just top. So I'll order even such but less!
Очень нравится ^_^ Брала размер S, на рост 160-165. Всё отлично подошло, не большой и не маленький купальник) Приехало быстро, за 2 недельки. С продавцом не общалась, меня всё устраивает. Рекомендую к покупке!¡
Swimsuit of good quality, without foreign smells. The seams are even. On the parameters 78/85 ordered the size S, a little loose top. There was fast delivery to Canada before the specified deadline.
Le produit est conforme à l’image et la description. Il a fait 12 jours pour être livré. Il est de bonne qualité et la taille est bonne. Je recommande.
Nice fabric. The size suits me. Size S for 1m62 58kilos 85B. The top is not padded. The panties do not rise high on the front
Very nice jersey of good quality I am not disappointed with my order and fast delivery
Love it! Has no pads, but still my fav bikini so far. True to the photos, the color is extremely beautiful.
Beautiful and great quality. Ideal size, is the G in Brazil. Very comfortable. Made two requests and not taxed. Ameiiiii
Great quality of swimsuit. Without flaws, the color is bright as on the photos and the material is very elastic. :) The delivery took only 2 weeks (to the Czech republic)! Definitely recommend this store.