SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, beautiful, beautiful!!! Very soft and cuddly, stitching well made. Very worth it, and was not taxed even being a big package.
On height 165 weight 50 ordered size (s) was a little big in the shoulders, but the length of the sleeves pleased, they are not short, you can even temper, lining ("white fur") throughout the inside of the jacket, so it is warm enough for spring and autumn, all the buttons are in place, the thread does not stick out, the fabric in the pockets is thin, So from any item type of handle, break through inside, the upper front pockets are very good, there are no stains or holes, the smell was also not, the color is as in the photo. The parcel was about 1,5 months, to belarus, asked the store to indicate on the parcel a price of up to $22 that would not pay for customs, and bravo, the seller-well done, did everything. Well, what can i say, the product corresponds to the description, thank you) if there are questions write cat_sinful
The jacket is good! I just feel like a little kolobok. Doubted the size, i wanted to order, but changed my mind and ordered m. Now i think it's not for nothing. I have 44 size. Shoulders 39, chest 90, waist 74, hips 96. The bottom button pulls a little if you put a thick jumper under the jacket.
Very beautiful jacket. Sits freely, the size approached perfectly. Light in weight. To the touch as a soft toy. Happy with the purchase.
The jacket is very beautiful and perfectly sewn. Definitely recommend. On the height of 164 and chest 96 cm i really liked how it sits. The only thing, i would like the sleeves a little longer, so that the lapels were more, it hurts the fur beautiful, i want to show it :)
I am very pleased with this wonderful jacket) came quickly, somewhere for 20 days in the sverdlovsk region. The jacket is made very high quality, pleasant to the touch, soft, constantly want to touch) on the height of 160 and weight 49 kg ordered the size s and it came up perfectly! More size would hang on me. If you are above 160 cm, then s you will be short. No unpleasant smell, sticking threads or torn buttons, everything is gorgeous! Thanks to the store for such beauty)
The jacket is chic, heavy that speaks of excellent quality, in its russian s, ordered also s, the jacket sits well at the time. I have no words, she's divine
The jacket is cool! thanks to the store quickly sent the order, in a glamorous pink package)) order will not regret))
Great jacket! On height 175 weight 56 size xl is perfect. Usually wear 44. Sleeves are not short. Description accurate. It came quickly. Bought for 2720 rubles.
The jacket is good!!! Came quickly. At its s ordered l. sat well. Free, as she wanted.
Cool jacket, these images. The height is 160 m took to was oversayz, sleeves are folded and not short, above the priests, it can be put on толстев sweater-free and comfortable. Quality is excellent, no thread, flat seams. Very satisfied, recommend!
I just love it!!! It is ideal for all! Price, quality! You will not regret 100%. Came quickly, less than a month. Track to track. It is very soft. Carefully sewn. Buttons all over the place. On my 42 I ordered, it sits loose, you can order and L, but I do not regret it because to be freely and balahonisto. Under The bottom easy to fit more tolstovochka. Cushy jacket for autumn or spring. Girls, order, she is beautiful!
Ordered 19.10 8.11 The jacket is very like all buttons on the ground will wear with pleasure.
Great quality, quality jacket, soft, warm. Thank You, I am very happy.
Jacket was little more than 2 weeks. It is very cool, a little fur climbing, but not critical. Measure similar New Yorker, but there it is T and only sleeves, definitely better order here and wait. Absolutely no smell, comfortable. The volume of the chest 92 took hl to would have looked oversize. I come as much. Thread not stuck, straight lines. There was a button and open a dispute. A small portion of the money back, this plus, thank you. In General, jacket advise, price = quality.
Received very quickly for 2 weeks, Home (that oochen nice) no smell, thread, too. Sewed good flat seams. Bottle of white and soft. Took the size more, not to be much butt and not lost sits perfectly. Very pleased with this jacket
Very cool jacket! brought courier entrance) did not communicate, ordered his usual with, a little too big, but will not change)
Shipping only took 2 weeks! And well worth the wait. I bought a similar jacket from another store and had to get a full refund because the quality was so terrible BUT this jacket is amazing! No chemical smell, it is exactly pictured and the quality of this jacket is amazing! I’m definitely going to be wearing this out more! Thinking about buying the other colors as well
The jacket is very soft and light, detailed review on itao my nick heavenknows
Lovely jacket. There was a little less than a month before Territory (26 days). My 162 cm, m just to look a little high, but OK. there Are two pocket top, comfortable) and bottom of course. Beautiful and soft, and likely to warm. grandma the brains, the cold weather, it will not work, but with a sweater think Good Will)) looks like the picture. More pleased with bag, very cute, pink)) generally advise
The Jacket is made of soft velvet, inside faux fur. Stand + 5 degree, not more, on the condition that will be wearing a sweater. Roll Up sleeve turn out the 2 cm, height 168 cm. Its size S L took and it was the biggest mistake will perezakazyvat. Seller pretty quick, sent the goods quickly. After 3 weeks after sending, kurteyka was on me. Detailed Review on https://m.itao.com/detail/show.htm?postId=4000006363042974⟨=ru
Shipping took 3.5 weeks, it’s a high quality jacket! Looks just like the picture, I usually wearsize M/L and I ordered size L and it’s ok, I would take a size XL for an oversized look. Great and very warm jacket
Posting for 16 days, in excellent condition. Quality 5 + or anywhere that sticks out) s, fit
Very worried about the size, thought it would be very high, T. To choose the size of reviews. As a result of the jacket was a little high, but luckily it looks even better) His height 167 and weight 50 kg, ordered size M. Because the jacket itself is short, size S think not be approached. Overall jacket is very happy, really very soft, for the amount it is ideal Came a little crumpled, but that's okay) There is no unpleasant smell) Order 23.09, arrived in 06.10, did not communicate)
THE mistake, bolshevat! But more is better than less! Fur soft, smooth!
Got XL its loose and fits great. I like oversized and so i got it 2 times bigger. Although i dont think theres any need to do so but if you have long arms and wanna roll the sleeves up like the picture then yea get a bigger size. Overall great and happy with my purchase. Would recommend as it is very soft and warm inside. If i could buy again i would ge it in a medium. Very fast shipping. Came to the UK in a week
Guys, this is the perfect jacket for the cost! All seams smooth, came a little wrinkled, single strings not stuck! Seller very quickly sent, on all questions answered, well packed! I like a girl, assessed pink package)) It Is very cute and nice! Thank you very much!
Elegant jacket, came for 21 days, ordered the XL. quality at an altitude of, warm, volumetric, so for them, you can wear a sweater. all seams are smooth, there is absolutely no smell. color jacket is the same as the photo. Flat pockets, all guys, if you want to order, please order directly, you will not regret. THANK YOU SO MUCH.❤
It 'S for 24 days. Jacket super. Take size L 168 cm. (Usual size jackets have M or S). Jacket short NAMA growth. So that those who do not take the above advice. Sleeves even could tuck a bit. Seller with a choice of size did not help that sad. But really helped the, that set the price of a 5 $ for which he THANKS <3 also had a couple of threads, but it's no big deal. The jacket is warm, how many degrees is not exactly znab, will have viewed autumn)