SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Босоножки отличные! Очень очень лёгкие! При ходьбе не скрипят и запаха нет! Прошиты аккуратно. Сделаны, и, правда, как из бумаги)))), но даже если сезон прослужат, за такие деньги отлично. Подходят на широкую ногу, на длину стопы 25 см, заказала 40 размер китайский, подошло отлично,размерная сетка верная. А вот ремешок, действительно, короткий, на высокий подъем давит на ногу, но застегнуть на липучку можно. В принципе, я довольна. Цвет красный-красный, что мне и было нужно. Спасибо.
On the sandals themselves, the sticker is 40, although I ordered 39. Malomerit on the size exactly, TC wear 38.
Son blandos, muy bonitos y muy cómodos, envío rápido, utilizo un 37 europeo, pedí el 37 y me están perfectos.
Light, comfortable. Took on the foot 24,5 cm 9 size. Just, they do not press anywhere and do not hang out. Thank you very much to the store.
igual que en la foto, es tejida, cómoda y del color exacto
Excellent shoes super fast delivery, light, comfortable, weightless, mom really liked, on the leg, do not feel, the material is similar to the toe, or suede. Take your size, or check with the store, the goods are recommended♥️ Respect, prosperity to the seller♥️ Thank you❤& Middot;
Excellent sandals, very light. At 23 '5 cm came 38 size. On a wide leg is suitable
Excellent product, such as the picture, very good quality, very kind and responsible store, as always the best
Sandals Super!!! Honestly, I did not expect this result! on the leg like poured, on me sewn. Hyper Light, almost weightless. The only negative is a very long delivery, but this is already claims to our sorting center, lay more than a month!!!!
Очень быстрая доставка 16 дней до Московской области, соответствует фото. Думала, что они более элегантные, но ладно, главное удобные и липучка позволяет регулировать ширину. Ношу 37.5 размер, 7.5 оказаличь слегка велики, но это не страшно, натирвть не будет.
Понравились босоножки.. Лёгкие, удобные, но маловат ремешок, можно бы и побольше сделать, было бы комфортней.доставили очень быстро. Спасибо
They're very nice.. How bad the foot template is plastic. It looks like it's got feet up.
I ordered 2 pairs. At the foot of 25 cm size 40. Approached the size. Suitable for a wide leg or who has problems with the bone on their feet. Sewn neatly. It seems stitched and glued normally. No smell. Since it's not the season, I can not look and try. Very light, straight weightless. Shipping fast. It reached the Week 3 to Vladivostok, as part of the general parcel. The package is a simple postal package, but in my case nothing is broken.
Sandals Super, ordered in the rep. Karelia on March 31 and received at the Mail on April 12, very fast delivery. on my foot 23.5 came up 37 R. I advise you.
Soft very. Comfortable. At our 36 size approached 24,5 a little heel is too big
Took 39 (I.E. 8,5) size per foot length 24,5. It was necessary to take less, because. Stop at me "dry" and medium width, does not swelling. Heel does not hang, there is 0,5 cm "stock". Okay, it'll be fine in the summer. The smell is normal for "Chinese" synthetic shoes, himosic.
Description match. Light, on the leg sit well size grid matches. I liked the goods.
The goods as in the picture, thank you, I'm happy, I'll wear them no earlier than 3 months, then I'll add a review. No complaints, the goods sent quickly, tracking. My size is Russian 36, so I always order a larger size. Thank you. I recommend to buy.
Chegou rápido e é lindo como na foto, ainda por cima é bem confortável e muito leve, muito bom!
It's how to go barefoot, they're very comfortable. It doesn't look very strong. I hope it lasts for me in the spring-summer season. Good service from the store.