SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes liked very much. Look cool. Not cheap. On the leg 24.5 cm took the size 40. And wrong. It was necessary to listen to the store-he recommended the size 39. Insole in shoes-25 cm. Now I ordered 39. I look forward to it. On the full leg fit
Boots fire. Very cool. We arrived quickly. I wear 2 weeks, everything is fine. On the size 38 took 39e. just.
These shoes are the best thing I have ever ordered on Ali Express! I give them 10 stars for quality. The leather is real. They are very nice made and look great! I ordered size 39 - my size, and it suits me perfect. The store sent me beautiful socks as a gift. I recommend this item and the seller.
After reading reviews, reinsurance. At its 37 (24.5 cm) ordered 40 (25 cm) and it was necessary to 38 (large. Additional insole saves from the chatting of the foot in the shoe, but the look like a small mukal (the shoes themselves liked very much. I will zakat my size. These sell who is interested in moscow and mo orlovaelvirochka @ yandex. ru
Superrrr! In my 38 took 39-on a denser sock just right, but i generally take such shoes with a margin. better let it be a little loose than back to back. beautiful. embroidery and riveting neat. tongues-genuine leather, like the rest of the shoes-i do not know. packed well and... The most sweet store sent a pair of snow-white socks as a gift. Thank you, it doesn't happen.
Super shoes! Leather. Packed well, delivery three weeks. Put socks good as a gift)) thanks))
Walked month to SPB, bought for 2300. Seller advised to buy the size more, it was faithful to the solution. I have a normal size 37/38 (24 cm foot), these boots 39 size and they me absolutely just on autumn pantyhose. Very very soft leather on язычке, подожгла, not lit (genuine). All OK, highly recommend. It Is not 100% copy мартинсов, but very worthy version.
So, once again decided to test the fate, ordering the goods without reasonable feedback. And bingo! Shoes are excellent, delivery is fast, everything is like. Were well packed in air bag Genuine leather. Yes, yes, i did not believe that it would be, but it is really natural. Matching description and photo 146% As for the size. I have a russian 35. Chinese 36 i always was back to back, so for the sake of the opportunity to wear with a thick toe ordered 37. Iia... could order 36 quietly. The length is not very large, but the width is decent. I will be saved by an additional thick insole and the above-mentioned toe. As a gift put some mesh with shiny hearts. I didn't realize what it was, and i gave it to the baby. If there is no child, you can store onions in them. It's hard to call socks. But thank you) If this review is not updated, then in nosk shoes are also good. For when the jambs appear, it is necessary to mention them
Beautiful shoes good quality thank you to the store
Well made quality boot, runs small. Order a size up