SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks exactly like the pictures. Took XXXL = size 30 and it suits me fine. My length for my of height 157 cm is just right. Soft and comfy. No hole but it can be remedied easily. Happy with the purchase.
When I ordered the jeans, the store was using the system of M/L/XL etc but when I received the item the label says size 30. When I went back to the page, all of the selection got changed to numbers even though on my ordered item page, it’s still using the other system. This caused a bit of frustration. The jeans themselves are well made and very warm. Color is nice and there’s no weird smell. Only thing I can’t understand is that the button hole is not already cut opened.
super fast 14 days
Jeans are very cool, warm. Color as picture. Delivery to the Moscow region a little less than a month. The only thing, in my size 46 ordered XXL did not fit. On the tag is indicated 29 RR. Very upset, very upset. Because jeans are very cool. I did not communicate with the store.
Great jeans! Just super! Look like regular jeans. They sat on the figure. As in the picture! I'm very happy! Thanks to the store. Come quickly. At 44 size took XL
Jeans cool! At a height of 156, the weight of 67 took 5XL, the village is perfect, though it had to be 4 centimeters short! Lining-warm soft Ivy. Shipping fast!
Size M store = 26 size. This is what I wear usually Russian, I like when in the guise. The quality is good, the jeans are dense, in such definitely will not freeze. Not much to stretch. My parameters-height 176, weight 60. Waist Volume 69, hips volume 95. Delivery is fast.
Pants of good quality. Warm, I do not even want to shoot. On its parameters, the waist volume is 80 cm and the hip volume is 98 cm. Came up perfectly. Tracked to the destination. Delivery 3 weeks. Thank you very much!
10000000000⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Very happy thank you Ali…