SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these boots so much! They are definitely worth the price. They came much much faster than expected and came with gel insoles. I highly recommend this product.
Liked. But I'm 24,6 cm with a toe they are small. I will re-order 40 size. There were 27 days (selling in Moscow 9265635627. For whom fundamentally, pay attention, the fur is liquid.
Shoes Super!!! I have the size 37,5-38. Stop 24,5 cm. Size perfectly fit. Look very cool. Leather! Socks still put as a gift. Very very satisfied with the purchase!!! I took a model without a heater. Packed perfectly were!
Super quality shoes! Very comfortable and soft, size in size. Went to Minsk for about a month, the store gave socks more, very nice
Shoes are great! The size was chosen by the size grid. Glue is not visible, there was an unpleasant smell from the rubber sole. But everything is weathered and does not smell. As a gift put cotton socks. The only thing, when walking socks from the foot get off. Shipping 19 days.
Boots just fire! Very high quality, nowhere does not stick out, everything is smooth and neat! Genuine Leather! Packed very well! In size for full 38, took 39. Sat perfectly) I recommend!!! I think to take the same for the winter with fur!
Boots in the style of "Martins 90's" cool! At the foot of 24 cm (RUS. 37) came up perfectly! I took a model with plush inside, I do not really like cold skin inside. Now for socks in Moscow are ideal for jeans, culottes, even light dresses in contrast,-a universal thing! Packing is super reliable, nothing wrinkled, socks as a gift)
At 37,5-38 took 39 with fur and they just)) the first time I buy Ali shoes so I was afraid not to get with the size. I have a narrow leg, but the shoes are comfortable. In the gift came socks. I'm not sure that this skin and seams are not very neat, glue sticks out in places. To Martins they are far x) but for such a price they are good. I hope the winter will withstand))
Cool shoes, like leather, but somehow suspiciously shine. In the sock comfortable, light, wear better on tight socks, which the store encloses as a gift)) put on a thin sock and rubbed strongly (the seller answered all questions)
Chereviki recommend, duzha class!!! Shkira, it's a lot of smell, yakishno sew! On the second 38 r took 40 (25 cm). Go to kiyeva three quiet!