SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. Fast delivery. Order 28. Got 0509.my girl so happy. Ordel L. Size 1.65m.tip top...
Puikej Tiko IR patiko. gavau per savaite
Nice coat.. Fit perfectly
Greitas atsiuntimas, kokybiškai pasiūta.
The jacket is super, milky, elegant, light and warm, ordered august 18, received september 3
My parameters are 92-70-96. In cold autumn or warm winter. Beautiful. On slender especially (i'm not about myself). I already gave one to my niece. I took more. Shipping 2 weeks
I was looking forward to this jacket, i doubted whether the size would fit. Everything is fine!!! The jacket is just super! the store is sociable! The jacket is not winter, of course, but i wanted it! In this jacket i like everything! Order, you will not regret! I think to order another color. Yes, the size ordered the largest-4xl? My size is 106-90-112, the height is 170. With a warm sweater will be tight, but in the autumn, i think it will not need, so it's normal. And yet: the lining is not pure cotton, but pleasant to the body, with a fleece inside and only on the hood and cuffs, on the jacket itself is an ordinary lining fabric. The buttons from the sides and the lock on the hood bear no functional load, purely decorative. The advantages of the jacket do not diminish it in any way, just for reference. Seller respect!!! Delivery is fast, 3 weeks to nso.
Happy with the purchase. I usually buy size m or l i ordered a 2xl and that's fine, the finger is tight on the sleeve but overall the size is fine!
super fast deliver, good store, good quality. It was nice to get gift from you.
This jacket is probably my best purchase from AliExpress. Very good quality. The only dislike is the cheap gray fabric in the hood wish it was a better fabric which would have made the jacket look high end. If you are going to wear a sweater with it then you will need 2 sizes up. I usually wear a medium and got the XL and it fits exact with a short sleeve thin shirt under.