SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel is received quickly, and the fur collar is beautiful. Just like the description, the jacket will give off a bright color. Silver white is very bright. The jacket is very light but very warm. I weigh 49kg. 160cm store suggested that I choose M, very correct, the seller is very patient and very good service. The jacket is suitable for winter. I recommend
The jacket came up in size thanks for the fast delivery
I love it, I received my package before the delivery day. Thank you so much
good product, with it was a little thicker but great product. I'm a normal sz Large and got a 2xl and it fit perfect. I would def size up!
The bright coat is very beautiful, the warm coat, the parcel is quickly received, the quality of service is almost the same as I imagined, and the length of the dress is just right. recommend
The jacket is beautiful! Girl 12 years old 153 cm 42 kg very well sits. The jacket is a little loose as you can wear with a spherical. for school it is very good autumn-spring, for winter a thin jacket.
Пуховичек liked. Looks good. Very тоненький and lightweight. My parameters 103-90-105. Height 164. Even чуток and would be small. Size advised the store. thank you very much! Recommend seller and goods!!!
THE coat is beautiful! Perfect packaging. Ordered the XXXL afraid tight actually was a little off the abdomen, but is perfect because Use in snow and put more clothing underneath. 1,75 cm height and 79 kg, super comfortable to around. Super attentive and delivery pro Brasil in 15 days. Buy more 2 coats so good that is.
Delivery to the moscow region for 3 weeks. The jacket really liked: sewn neatly, the quality is good! Definitely recommend! The size of 48 sat well, even a little free. Thank you very much to the store!
The jacket is beautiful, very much. Fur fluffy, looks great! Ordered february 2, but waited for shipment to the 12th, in connection with the chinese new year. The store was in touch and asked to wait. Received the goods on march 10. Took the size s. On a thin girl (weight 36, height 149) 11 years old a little too big in the waist and hips. More suitable for skater girls, sit better. In general, a super thing, suitable for early spring, late autumn. Sewing quality is good. Thank you seller 5 +