SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy Nice
All very well, fast shipping, as described.
Arrived quickly and in good quality, the size are a bit large - you have to stick to the table - thank you
Very cute, good quality
Great as in the picture.
Super beautiful perfect size is a real XL I make 44 it falls a little wide. It makes great I'm a fan I will recommend
Very nice anf lovely. But xl. Is not like xl. But like xxl or xxxl..
Very beautiful, quality class, thank you
These are super cute. I got a medium and it fits perfectly. Great to be worn in different ways . Like tying them into a side knot, one side partially tucked in and wearing them the way they are. I took a picture wearing the tank those 3 ways. Either way they are great tank tops. Seller shipped very quickly and the tank tops are exactly as described.
Good cotton T shirt. The sticker is bright, beautiful, but I think that washing in the typewriter will not stand, will burst.
It flips Me! It's wide, just not to mark panzita jajaaj
Shipping 20 days, material very pleasant no smell.
Fast and same as the photo looks due quality I recommend
i love it.the shirt is good, super loose, the material is also good. I'm just afraid the pattern will wear off soon ... we'll see.
A little big, but it's great.
Fine lap, feels good to. Fits well for a 2XL with a full figure.
Size S is as M/L, so you need to take smaller. T-shirt Super sticker seems good quality. Super Long standby time for shipment, over 2 months. Recommend, this is a very nice product
UN 10..BUEN GENERO Y MUY CHULA..ESO SI VIRNEN GRANDES, YO SUELO USAR UNA L XL Y PEDI S..ENVIO 12 DÍAS.. GRACIAS VENDEDOR
3-4-2021 ordered, 15-3-2021 arrived. Within 12 days! Top is at armhole relative a little too widely in proportion with the rest. Not very is then just a night chemise. Cute print. Normal size XL, size XL ordered corresponds.
Same as in the photo. Good quality. Very good print. I wear a size L and I ordered a size S, and it suits me. Not too tight or too wide. I recommend the store.