SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it
The photos are very bright and the quality is very good. Soft and cheap.
The T-shirt is a little thin, but I like it. Figure clear. picture dont sticker
Everything is fine, the parcel came quickly, the quality is at the highest level,
футболка крутая. не знаю что за ткань , но очень мягкая к телу приятная . мне очень нравится. спасибо
muy linda la polera. de muy buena calidad. es elasticable.
tal e qual como na foto.obrigado
i think This dress made me feel pleasantly surprised, it is really beautiful, the printing is also very clear, the logistics speed is much faster than other stores, it feels very comfortable to wear
Super recommended
I really like this T-shirt, the size recommended by the store fits me very well, and the speed of transportation is also very fast, I decided to wear this T-shirt to the party tonight
Thank you very much T-shirt cool and soft not Caton kanechno synthetics but very pleasant
The order received today, the delivery is very fast, thank you very much to the store, bought as a gift, I can not say anything yet, visually like the size is right.
Thank you cool T-shirt and quality is not very bad synthetics kanechno but very soft and even very pleasant to the body with pride did not communicate it was not necessary as it came very quickly in 15 days
The T-shirt is very nice, it is soft and the image is accurate! It took a month but for reasons outside the store
Rice printed on fabric, not sticker. Super T-shirt,
The clothes look good, the length is what I want, the fabric is comfortable and will not be transparent, praise
Slim-fit T-shirt with soft fabrics and exquisite patterns. It does not fade after washing. It is recommended that the store be 100%
Synthetic. Nice T-shirt.