SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norm, did not open, bought for a gift
Excellent Product, soft, there is no smell of extraneous. It came quickly :)
Lovely and soft! The blanket was smaller than I had expected but it’s fine. The had folds inside itself and could unfold during wear so I would not use the hat for night sleeping or without supervision because when full unfolded is the length of the baby!! Can of soft drink in the pic is so you can see the size of the unfolded hat
Lavash is good
Came in one package with another parcel. Very interesting coloring. Touch-soft. I wash, we'll see how we behave. Seller-5 stars!
A little not as bright as in the picture, but it's nothing. Very gentle and pleasant to the touch. Sfotkala on itself to show the size (height 165)
Super soft texture. Very good quality. I would definitely ask for one again
Excellent lavashik, wrapped the child, it turned out very nice)) The father apparently did not appreciate, now there is a Fed father and there is no child. In general, the goods are satisfied, but there is a hole 2 centimeter, a little saddened and okay)
Super nice, warm, the blanket is a little small but I still love it and it came before the date. I recommend it
Soft, yet not tried to use
Cool blanket and cap! It seems thin but warm enough, pleasant to the touch. There are no extraneous odors, there are no protruding threads either. I recommend this store and its product!
The quality is excellent, there are no problems. I recommend
Wonderfully soft material!!
Funny coloring, the fabric does not smell.
Small, soft, for the sake of fun to laugh you can take, warm and pleasant
very cute !! yummm !
cute
The blanket and hate are so soft and definitely look like a tortilla! Shipping was extremely fast just under two weeks which is great being in Australia! Great product would 100% recommend :)
so cute.
Very happy with this present for a good friend of me! Does not stink and quickly sent :)