SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fantástico!!!! Llego súper rápido y me encanta la calidad!!! Recomiendo a este vendedor!
It has pockets!
The dress is very cool, cotton, sewn akuratno, in Russian 50 straight freely, as wanted
Very good quality am suprise will other other cloth from this store
I liked it! At 46 with OG 100-the most it! Recommend! Came to St. Petersburg for 2,5 weeks
Order to the Perm region was 1,5 months. On the size of OG 97 from 82 about 99 it was necessary to take M, for summer it will do, knitwear is not dense, as on T-shirts
The dress is beautiful and comfortable. Also it is very cool.
The dress is the same as in the photo, it fits the size of Ross 48.. The fabric is similar to cotton, soft to the body. Seller Thank you! I recommend the product.. It's been a month and a half.
The order was made on 23.01.2020. The item was shipped 07.03. 2020.c 28.03 stopped tracking. I thought the parcel was lost. I don't know where this parcel was, opened the 27.05 dispute immediately received a tracking notice that already in my country. In general, I received the parcel 15.06.2020. Almost five months! This is very long!!! Dress of good quality, and not bad village on me.
Not a bad dress, such as in the photo. On the hips 108, height 172, size XL came up perfectly. Fabric-football, Cotton
Cool dress, not very thin, but definitely not dense, as some write. Quality of a medium T-shirt. I do not know what will happen after washing (with a print, and can sit down), but I don't like it yet. Free and comfortable.
Delivery to Ukraine 29 days)))) on the heating of the new mail. Excellent T-shirt dress. In the photo, the size of L to my height is 167. At first glance 100% cotton. Pleasant to the body. I am very pleased with this purchase)))) I recommend.
The dress is satisfied, the cotton is nice to the body. delivery is two weeks. my height is 160, weigh80. thanks to the store!
Good material, comfortable home dress. Thank you to the store.
The dress is cool! bright red color, sewn neatly. for the South-the summer will be hot. rather for the summer in Peter.
Cotton, this is the most important thing, will not be hot, very stylish, the size suited 50. I'm very pleased
The quality is good. At OG 107 free. Super! Thank you!
The dress is good. that's what I know after washing does not fade? SIZE 50-52 wears. I ordered the size of HL. the store of the manneka all the time in contact and sent the goods very quickly
The quality is normal. Like a nice cotton T-shirt.
I really liked this dress! A beautiful dense bright material cotton and slightly synthetics. Convenient pockets in the side seams. Length is what you need! Very comfortable. Washing is not shed and not village! Catch up fast!