SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super nice good quality I recommend thank you❤
They're gorgeous, I bought the silver ones, they're divine, super comfortable, they feel great, and I use the 39 EU, I ordered the same and they go perfect. Recommended 200%.
Same as the description. I'm a size 38 and I ordered a 39 and it looks perfect, so ask for one size more than they wear. Very comfortable and limber. I recommend 100x100.
Fantastic
Excellent sandals. They even shine in the light. Go size in size.
Shoes beautiful well made, no bad smell, prettier than the pictures in the listing. Only tiny minusik it piecie strap could be a little higher but don't mind it in anything. Shipping to UK in 8 days. Normally I wear size 38/39 (insole length 24cm) and wzięłam size 39 and are perfect. Shoes are quite high, koturna in highest place has 11cm, however not odczuwa up this height. Recommend
Perfect and comfortable. I usually use 38-39pedi 39 and very well.
Sandals are really spectacular!. Impossible to believe its beautiful aesthetics and quality until you have them on. Besides, the price is really cheap. They're very comfortable. My standing number in Spain is 38. I bought the 39th and they look great on me. Besides, it's only taken 6 days to arrive!. The bow comes in part. With some "needle" or "tip scissors" type punch object, the end of the loop is placed in one of the holes that the sandal brings in the buckling strip, inside. You push a little and the tip is coming out. So in all the holes, then you can squeeze the loop, which is what holds the sandal to your ankle. They're amazing!
Delivery 17 days. Light shoes, beautifully the prezentują.Platworma 3,5 cm, heel 11 cm. ordered size is 40,25 cm foot length... perfect. recommend product and salesman.
Cute shoes. Sparkle up. Wzięłam 40 .... think that 41 would be better, but and so these are good.
Parfait
Unreal Sandals. at its 37 took 38. sat perfectly. fast delivery
I did not communicate with the store, but still put an estimate of 5. sandals. Very beautiful, though, a little crumbling. But it's not critical, thank you very much, ordered, the size is more suitable. In the most. Once.
Ideals. The perfect and comodisimas
Very nice, comfortable and perfect size
sooo adorable, very comfortable and I highly recommend. Size is perfect
Son preciosos. La talla se corresponde perfectamente con la 39 española me van perfectos. Se sienten muy cómodos al caminar con ellos y los lazos son muy fáciles de poner. Brillan más de lo que esperaba pero igualmente los recomiendo un monton. Tardo menos de 1 mes en llegar. Súper contenta.
3 th pairs that I order and always delighted!! The shoes shine because what is in gray are glitter, they are beautiful
same as the picture I'm happy with the purchase
Sandals are amazing. Light, like down, comfortable and very beautiful. The bow makes them unusual and romantic. By the way, a very convenient fastener and make a size on the leg without iron locks, which usually rub the leg. For fans of white color and glitter. My size is clearly 36, took on reviews 37 and sat perfectly. Take one size larger than your own. In experience, I know that rag shoes in the summer are ideal for legs, not leather, or other material, because the heat and legs swell. Leather shoes are already good from autumn. And they are stable and very beautiful. And sexy. The store does not communicate at all, probably does not like buyers. The parcel came to Kiev very quickly. I recommend to buy!⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;