SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отлично! Беру уже вторую! 176 рост, 84-69-99.
В принципе, если не придираться к качеству, то норм. Качество конечно не очень, швы не ровные, нитки торчат, обрезать можно. Надеюсь, что после нескольких стирок катышек не появится. Внутри мягкая. В целом, норм, смотрится хорошо, но не вау.Манжеты у бежевой отличаются, какие-то розовые.
Ordered 06.15 came 07.15. The sweatshirt liked, not too warm, but with a small lining. On its parameters 85/60/85 took XXL, sits like an oversize.
The sweatshirt at first glance liked, pleasant soft fabric, bright color. At a height of 162, weight 53 took M came up back to back you can take a larger size.
For such money-a bomb. Took to wear with a waist bag. This is certainly synthetic, but cool! Inside is a soft "lining". Came in less than 2 weeks with other parcels.
Good seams, warm sweatshirt. Satisfied with the order. I wanted an oversize, I ordered 2 sizes more
Excellent sweatshirt, the quality of tailoring is cool, no one is removed. At 46 size ordered 2XL, perfectly suited, a little freely. Thank you store.
Looks good, the hood is thick. I'm interested in what will happen after washing. I'm afraid about the pellets. Recommend.
Chic sweatshirt, came in 20 days, fast, very like soft, warm, fluffy) the color is gentle
It is cool very soft and warm like. The quality is good, waited about a month. Took size m at height 171, sleeves not short
Good sweatshirt, on the fleece, but if you want the size oversize then take two sizes bigger than your, the size mesh does not fit
Arrived in 15 days, no unpleasant smell, threads are not stuck, Hood double, hoodies warm
To Partizansk Shol for a month from 20.04 to 20.05 The jacket is good, warm. With the store did not communicate
Size M suited to 14 years Skinny Girl)
Soft and warm sweatshirt. Nice sky color. Ordered HCl at OHG 101 cm. He sits well.
Size M suited but short sleeves, it would be better to order L, the material norms, the color is nice and the delivery is not long, overall all liked
There's a little smell. And that's the only minus. Ordered on April 12 came on May 4, taking into account the festive and general fire. Now by quality. The fabric is straight very thick and dense. The color is bright as the photo. The hood is not voluminous, normal. She's wearing down fleece. Threads are not stuck top quality.
God, she's wonderful! Musty, body-friendly sweatshirt, warm, with smooth seams and good sleeve length. Order size is bigger: On your m-xl. As a result, the village well is simply perfect-loose, deep hood, nothing flatters, at 88 cm is quite comfortable. The length itself is about. In general, both hands recommend! I'll order a couple more in other colors.
The jacket is good, no defects on its height 163 took S to the pryk, you can take the size bigger if you like, came fast
Quality is medium, synthetic. I don't know how the washing will stand. The hood is small. Visually like everything