SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great quality, just as advertised and the images seem to be very good quality as well! very warm and soft :)
Good sweatshirt, double Hood, dense enough
Hoodie really liked it. Soft, the picture is bright (I do not know for a long time). Washing survived, did not sit, the picture did not tear. only I would like sleeves a little more authentic for a couple of CM (height 173).
Beautiful! The orange was not as bright as in the photo but the prints were nice and sharp.
Caroche goods came a little more than a month, quality just gun took XL to oversize was (height 170)
The jacket is cool, bigger than about the size. More than once washed, the look did not change, the picture is in place, dries quickly. In the composition of not a little synthetics, the hair is electrolyzed sometimes) Well, in general, everyone is happy
This hoodie is amazing!!! I took XL to be oversized. I'm 176 cm, and 66 kg.
все супер ,ничего не торчит ,это синтетика ,но очень хорошая ,заказала 2 разных ,пришло за 17 дней !
Zamovila 27.10 priyshov 15.12 in Ivano-франківську region. Duge is pre-war, yakia is good)) malyunki is виглядають Garno and якісно, we can see a pinky Pran edge, shvi is real, I took L on with, rosemir yakraz Ale I thought it was the big one.
Fast and neat shipping. Compliant item. I took a size XL for an oversize effect (usually I put M). The interior is soft and warm. I'm waiting to see the washing if the pictures resist.
Came on time, beautiful, with fleece, I still did not check on the street. As a gift put an elastic band for hair) minus only in that, that on the sleeves and on the bottom edge there are no rubber bands, but this can be solved.
1. very beautiful color peach tender 2. excellent printing quality 3. warm 4. oversize, I'm very big (og 94)
It arrived in perfect condition, the fabric is very soft and warm.
Quality is OK, the seams are neat. At a height of 173 55 kg, the size m approached, a small oversize, the length of the sleeve is surprisingly approx.
I'm blown away! A beautiful sweatshirt received quickly, and super quality. I will place order again without hesitation!
Super
Excellent hoodie, on her m took L, sat down well. The order is satisfied. Ukraine in Kharkiv came in three weeks. As a gift, the store put a mirror, which was a pleasant bonus, thank you!
The goods went to Belarus for 2 months. I wear m-l, but to be oversize, I took XL, it turned out too oversize, it was possible to take a smaller size) the bike is very warm, the quality is good, the purchase is very happy!
Hoodie really liked it! Warm and so cozy