We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good fit, lightweight material, print is high quality, and arrived on time.
I was amazed at the quality of the sweatshirt, it is light, with a good fabric, the colors are pretty, nothing to complain about
AAAAA, just top, all as in the picture, came quickly. On height 157 and weight 35 took L. Threads do not stick out, everything is fine) take it!!'
It came quickly enough, took on 157 m, thought that it would be in the guise, it turned out a small oversized (but always rely on your weight and physique). The print is bright, corresponds to the picture. The fabric itself is pleasant, it seems to me that you can wear it in the summer.
That's fine, thank you❤
I liked the jacket very much, straight crash
With delivery there were small problems, and so all the norms! At 163 took like XL... The quality is also normal. Claims No hphah RJU listen to mother mother and drink fruit tea
Arrived in three days, incredible.
I am satisfied with the order I arrive quickly and in good condition, I don't recommend for cold as the fabric is very thin
Top, it reached Moscow in two weeks, the fabric is very pleasant to the touch, my height 165 took XL so that there was an oversize, in principle it looks cool, although I thought that it would be bigger. If your height is 170-180 and you want an oversize, then I think that this polo is not your option INST: sucidezarku
Beautiful, equal to photo, excellent quality They gave Me a gift.
Very nice sweater. It fits very well with the description! I took it in M so that it is a little oversize and it's perfect! Be careful, it is not very hot by cons.
I ordered XL. rost-156, very good, I like it)
I love super cute and I love the perfect fabric!
Very quickly came
Usual cool jacket, but a little narrow (took the size L) if you want a little more size take XL or even more)
Very sweet like on the picture, the fabric is OK for the price.
Quality at the top I did not expect such a good quality I recommend 100% !!