SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller fast cargoes after entering the country very creep cargo kept 16 TL
Very satisfied.
The parcel reached St. Petersburg in 15 days. Description corresponds. At first glance, the quality is normal. I do not know if everything works, I have not tried it on the phone yet. If something goes wrong, I'll add it.
Excellent quality, the cover is dense, the skin is smooth, the stitch is even. No smell. Track wasn't tracked.
The Leather is very good and the magnet is very strong. Very satisfied
Order delivered in just 14 days. The cover looks presentable. The only negative-the lock button is hard to press. In general, I was satisfied
Love the phone case. Its strong and the material is really good compared to the price. Good communication with the supplier and it came on time. I’m really happy with the purchase.
To Barnaul in 73 days. For a very long time.
The goods arrived quickly and the quality of product is nice. Worth for the money. I recommend this store.
Rowaa and the same exact supply and the same color and I advise the store to deal quickly and upscale
Товар очень понравился, рекомендую, кожа мягкая приятная. Телефон сидит хорошо, никаких запахов нету! Класс!
Доставка была около месяца. Товар хороший, заказываю не первый раз.
Сыну очень понравился. Классный. Но деньги не куда положить. Как визитница
Хороший чехол, пришёл в течении месяца. Рекомендую, заказывайте
Maravilhosa, formada por dentro e toda de couro. E chegou no tempo estimado.
Всё хорошо, товар описанию соответствует. Из мелочей: металлический корпус проглядывает через чехол только в районе кнопки блокировки ну и немного под камерой. Нам было важно закрыть розовый цвет целиком.
Fits perfect and feels also good. Buttons works perfectly. Nice case! Now ordering for another phone ;)
The good quality viewing product and is exactly what was asked for
Items received quite fast and pack very nice thank you store