SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got this for my wife. Love it.
Everything is super
I am a true US size S for everything and ordered medium. I could have gone with L for a looser fit. The fabric is soft.
T-shirt cool, print such as the description, looks very well live. Zakupiłam size M and is even enough large, though strange dimensionally. But generally recommended!
Good quality, suede rosemer L special shield Bule oversize. Malyunku is beautiful.
T-shirt is brighter than on store photos. Very fast shipping, came to Poland in 2 weeks. Recommend the seller!
I am surprised that size S corresponds to the European sizes, actually it is a little bit bigger than an ordinary t-shirt size S. The fabric is really nice - it is soft and is not thick, it is perfect for summer. The print looks really nice. I washed the t-shirt once and it still looks like a new one.
Order within 10 days received. Cute shirts, size is good
Very nice quality! I usually wear m or l, here i took l and the size is ok - loose as i wanted.
Příjemný materiál
Amazing quality from material of the t-shirt to the print on the front and sizing is spot on!! Will be ordering from this store again. Thank you!
Height 164, chest girth 83, needed a little more size, so everything is super, the quality is good
love this!!! I'm size S-M and ordered size L (just in case) and it is a bit loose for me, which is perfect. Can't wait to wear this on my hikes
Straight silhouette. Size in size: 44 Russian s took. Sewn sleeves to change the silhouette
Well that is mostly cotton! Printing good quality
The material is very nice, the printing quality is also excellent. I hope that washing will be good.
Arrived within 2 months of ordering to Canada. Good quality material, soft & well made. True to size. Washed inside out to protect heat transfer, held up fine.
It's all right. The store of sales at the purchase, it's priemno. Uncle! ___________________________________________ _________________________________
sono cute, good tissue, medium good print
Very good T-shirt, the color is slightly brighter, good khaki, the phone does not transmit. On her Xs took M, sat down freely, as I wanted. Quality, threads do not stick out, arrived very quickly Thank you store!