SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect!!! Looks like in the photos. I already order one more for my Niece, thank you very much.
Orange pink color match the description, internal velvety, great quality, super functional
Delivery is not long. Nice case. Recommend to buy
The order came very quickly. In 8 days. Very pleasantly surprised. The quality is excellent, there is no smell. Came up perfectly. Many thanks to the store! Recommend 100%!
18.09 ordered, and on the mail came 29.09 supersky case all the cameras protect and all the sides of the phone, to the touch is pleasant, thanks to the store
Novosibirsk reached three weeks. The touch is very pleasant and soft, not a big jamb on the ring, but it's if you look after it.
The cover came a little more than 21 days, the goods are quality, the material is soft, all buttons and a hole for the camera-in place, the goods are satisfied. With the store did not communicate
Cases are very cool! Pleasant to the touch! Delivery 2 weeks to Germany!
The cover approached, came in 2 weeks. Pleasant in hand, really liked
The case was sent on the day of the order. Before St. Petersburg went 2 weeks. The quality is excellent! The ring is strong, comfortable. The camera is protected.
Igual a la foto, gracias al vendedor de enviar rápido
Заказ шикарный, все чехлы шикарного качества!!! Очень аккуратно все сделано! Мне все нравится! Даже извнутри проклеило все аккуратно!!!!
Ordered 23.07, came to the Mail 2.08. The color does not correspond to my wishes (for myself, I represent otherwise the wine color). Made qualitatively. But do not press the buttons at all. and so everything is cool))
I loved the hood, however found it takes to deliver I bought on 25/05 and only reached 30/07. Absurd delay, bought other covers other stores arrived much faster, within a month. If not delay I would be completely satisfied!
The order came in two weeks in Krasnoyarsk. Quality is very satisfied. I recommend to order!
Cool cover! I 've been looking at covers with a ring for a long time and I did not dare everything, in the end I ordered it. The cover is matte, neat. The quality of the cover is very satisfied.
Very satisfied with the purchase. The case perfectly sat on my iPhone 11, the material is really soft (softer than usual in the covers that I bought before) below all closed openings are all in their places. I'll order more. Many thanks to the store
The cover is beautiful. The color corresponds to the picture. A little dirty this material, but from the hands is not necessary, which is very important for me.
Very nice case. Made of good material. Recommend warmly. Shipping very fast.
Product like the announcement, quality good and arrived super fast.