SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered xl for my 48, i thought unlikely, but i could order l. It came quickly enough, the bottom for 20. Slightly stick out thread
27.07 ordered 16.08 received in novosibirsk. With the store did not communicate, the orders are very satisfied!!!! Chose a larger size, t. K. I wanted the jacket to be free sitting at me xs/s ordered m. The lines are even, the inside is beautiful, there is almost no smell, the jeans are soft, natural, the delivery is fast, with the size is all right!!!! You need to cut the hinges and embroidery is very easy to peel off and glue on the glue, if there is a desire!!! Jacket fire!!! Thank you very much to the seller!!!!
Beautiful jacket. Arrived quickly I would recommend buying the jacket it is differently worth it.
The denim itself is very good, but the thread was very much, both inside and outside. The ribbons are green on the sleeves i pulled away, they are not at all for anything. Well, the holes under the buttons you have to do yourself. And so in general, very satisfied. On the parameters 85 72 95 took l. the sleeve is short on the height of 176. Full review see my blog in instagram @ alimama.ru
The jacket is very satisfied, there are no complaints, jeans are good, it looks simpotichno, on my size 44 s, took m. sat perfectly! I recommend. The courier delivered straight to the door!
This is super!!!! The quality is excellent, soft .... dressed, and do not want to shoot-what a cool!!!!
Looks like in the photo. The material is dense, good, the seams are even, behind the pattern is sewn, not glued. The color corresponds (saw below the comment that in fact the denim gray is not so!) the size took m, focusing on the table and the desire that it was oversize (usually wear s)-came up perfectly. Small nuances: the bows are a little wrinkled in the way (which is expected), there is a specific smell (for the night on the balcony weathered), holes for the buttons to do themselves (i did it in a couple of minutes with manicure scissors) in general, i am very happy with the goods)
Great jacket. Quality, the price is just gorgeous). On the russian 42-44 took the size of m. It came perfectly, everything as i wanted. Slots for buttons cut itself. The material is dense, but soft pleasant to the touch (it is very rough jeans), the color is a little pigeon than in the photo of the store. Bat style. Read reviews, wrote that the lower buttons are not fastened (the volume is too small), i have everything ok, fasten everything.) Exactly the same jacket in the store costs 2200, i took for 1291₽ at a discount of the seller. The order was sent quickly, the company sdek, stopped tracking on the fifth day, but in vain i was worried about everything at the time, as it was stated. Approximate delivery time is two weeks to volgograd.
Quality is good, embroidery, but could be on size smaller
very very beautiful jacket!