SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegi in chile I am size (s) and I chose size (m) and I stay big :( The rest is fine
Top quality, and the size is also indicated in the description. I go here more often order. Delivery was also very fast, top!
Pleasant to the body fabric, a little thin, the pattern is glued thermal picture, on og104 XL just
On p.44 took M village freely, fabric cotton, crumples, I like to order other colors, you can try.
Super, light, stylish, at its size 46-48, took L, came up perfectly. thanks
Very cool, good quality, 65 Cotton, 35 polyester. Soft, pleasant to the body. I took 2 different colors of one size, they have a different style, one is wider and freer, it is visible in the photo, but in general both look normal
The order is satisfied, thank you. size XL at 48-50. delivery is 2 weeks in the Volga region. thank you.
Order June 04 comes to my hands on the 29th of the same month, very fast the journey, all perfect, store I recommend. Perfect size.
A good T-shirt, the color is slightly different. Delivery to Kharkiv two weeks. I recommend this store))
It's okay, thank you! I order the second time, other colors. Soft, quality. On the parameters: height 165 cm 88-70-90 ordered s, sits freely. The shoulders are a bit wide, but it does not interfere with me. Recommend!
This T-shirt took his wife, went perfectly for height 160, weight 58.
Drawing of the glue .. Size m, well sat on height 156.weight 59. it came quickly to Moscow
Took the size M for height 164. She sat down slightly freely, as I wanted. There is no smell, the quality is chic! The color is almost as in the photo, it's already good. Last year I ordered this color, but came bright yellow.
Great T-shirt! Sewn qualitatively, cotton fabric, bright cornflower color, the pattern is not a sticker. On my: OG 94, OT 82, OB 102 excellent, free. Thank you.
Futbolka xorosaja, tkan and print kacestvennij. OG 101, OT 98 cm. 2XL svobodno, mozno spokoino Bratj XL. I perestraxovalas, ctobi ne viperal Zivot. Tovar sovetuju for 100%.Dostavka bistraja. Prodavcu Spasibo and 5 + P.S. MoJ razmer 44-46 EU
Great as description and photo. Taken for a 40/42 French, and it's ok great.
Very good T-shirt is light pleasant to the touch. thanks
Beautiful as they appear in the Tienda. Size L corresponds with European cap
Good quality. As shown in ka photo. I spend a 42 Spanish and have ordered a 2XL. It's longer than I wanted it, but with a fix it's perfect. It would have been enough with one size less
Футболка хорошая, состав 65% хлопок 35 полиестер, на ощупь приятная, после стирки не деформировалась, свободная посадка. Заказывал ещё и фисташковую такого же размера, с желтой они оказались разные по крою: в фисташковой нет боковых швов, она короче по длине, рукав тоже короче. Покупкой довольна.