SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My second order. This one came fast thank God
Thank you
thank you very much. very cute.
Футболка пришла чистая, без запаха, синтетика. Немного неаккуратно прошита горловина. Оставлю по дому ходить))
Love it super cute loose fit, ordered a XXL and fits like a Large glad I sized up super soft too
Camiseta tal cual la foto. La talla concuerda con una menos porque la camiseta no es 100% algodón, es un poco elástica. Yo pedí una XXL.
T-shirt is great. Threads do not stick out, there is no smell, the seams are even. In general, the order is very satisfied. Delivery is fast, in the area of 14 days to Pyatigorsk. Take 100% will not regret
Bought XL, the T-shirt is good, but not cotton, and so excellent
Nice shirt, a bit long.
The T-shirt came quickly. Material: knitwear or synthetics, it is not clear. There was no pleasant smell, after washing a little remained. During washing, it fades
Football is great, it's time. Not much color is different from the picture. Well, the material is quite hot, well, I like it so much
T-shirt liked, very pleasant to the body, on the Russian m took L, it is huge, it was possible to take s quietly
The parcel came in 3 weeks, there is no unpleasant smell, the thread does not stick out, it sits perfectly. I recommend taking on a larger size, I wear M, I ordered L and straight well. The fabric feels nice. Embroidery is made well.
Thank you very much. Very pleasantly surprised by the quality and fast delivery. T-shirt is really cool.
I love it just as in the photo I get super fast and the fabric very good
fast shipping and good quality, thanks for store i will order more ) love so much
For our cold summer excellent)))) This synthetic but very soft can knitwear with synthetic))) sleeve length closes flows over the elbows))))
The T-shirt is beautiful, all the cartoons are stitched. The fabric is pleasant to the touch but not HB.
The T-shirt is very beautiful✨✨✨Bold, bright, clear pattern. I ordered XXL to sit freely and looked beautiful. There is some factory smell of synthetic. The only fabric is going on embroidery. But if you do not stretch the T-shirt, and wear freely, you will not notice this. I'm very happy.✨✨✨✨Thank you✨✨✨
The T-shirt is very dense synthetic (sticks to the White), stretches very well, I am very large, on my size 42-44 it is just very large and short-I would like to be longer. (the prints are neat! I did not communicate with the store, so I have no idea! The pandemic came fast.