SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice hoodie with: the quality is good, the threads do not stick out anywhere and the print is not erased anywhere) just in!!! I did not communicate with the store, I advise you to take thin! P.S. The goods arrived exactly in 2 weeks; height 168 and all Naman, but looks oversised 50/50, VOT)
To Moscow it came for 2 weeks) very satisfied, but slightly small-sized very warm, hoodie) INST: nadyapilippova _ ;)
Худак огонь, пришло всё четко. Примерно через месяц прилетел на почту (Москва). Я посмотрела отзывы только после подтверждения оплаты и посчитала, что я совершила ошибку, не посмотрев из раньше... Я увидела в отзывах, что принт на толстовке меньше, чем на фото у продавца и мне было немного страшно открыть посылку) Но да принт меньше, ненамного, мне все равно понравилась. Рукава и капюшон более мягкие и на вид натуральнее, чем место с принтом. Передняя часть больше смахивает на синтетику. Шнурки слабенькие) Я взяла L, чтобы был оверсайз (мой S), но надо было брать ещё больше.
Hudok $ uper, but this is clearly not an oversize, although I took the largest size (KSTA, reached only 9 days!!)
mum loves it, comes with velcro for the hair too thank you. arrived in 2 weeks
This hoodie is hella soft and I love it. Tho beware as the pink is significantly brighter in person and if you really want it to be oversized size up as it fits like a regular hoodie. Thank you!
милое худи, красивый цвет, рисунок впечатан в ткань (не наклейка) внутри есть небольшой начесик, но не думаю что в нем будет достаточно тепло. торчащие нитки не заметила, но главный минус это пятно на правом плече, не знаю отстирается или нет :< заказывала 30.01.21, пришло насколько я поняла 22.02.21
Excellent store and shop if I recommend it, shipping was fast and it is such that the images of the publication, the sweatshirt is nice and the fabric is soft and warm, I asked for the bigger size and I'm just, still I like me, I am happy and satisfied with the quality of the garment I will continue to buy here.❣️
Super cute, soft, slightly big
спс пришла за 2-3 недели немного большая в рукавах но оверсайз ок че на рост 157см 36кг взяла размер М крч заказывайте хело китя дрейн моргенштерн лилпип
Looks like a normal jacket. sewn well. The color is really dirty pink. Inside the fleece. Tracked, came 15 days before Novosibirsk. still put a gift, but that it is not very clear, but nice
Quite different, short, different color, taken by size
I bought this as a gift but I'm certain it will be greatly recieved.
i absolutely love this THE INSIDE IS SO SOFT OMGG i bought a xxl and i am 158cm or 5”2 :DDD i was expecting a bit more oversized but the the quality is the MAXX and i got this cute thing to put ur hair back so i am happyy. oh and byw came rlly fast
SUPER COZY AND WARM very nice material and itz very soft on the inside exactly like the picture :DD I LOVE IT SO MUUUUXHXH HH HCHHDNEBEHFJNDBSJJSND
It's the same as in the photo but I recommend ordering one or two more sizes (I have the M and ordered the XXL for me to stay big) for any doubt> @ moonicans
Hoodie came quickly, the print is beautiful, only the color of the powder is not bright pink, order XL for height 150-160. My hoodie size is XL
Size approached, sits well, material-synthetics outside, fleece inside.
Delivery 1,5 weeks to Ukraine, which is very fast. The jacket is cute, warm, the print is not a sticker, at 156 cm and 54 kg XL looks enough overweight
She is cool I took l but she is not very free, take XL, and so the quality is normal, but somewhere the seams split and the threads stick out, not critical. Maybe someday I'll order only XL sizes. The parcel came very quickly, in a week probably, but the order was sent for 3 or 5 days.