SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pleasantly surprised by the goods. Took as a gift for February 23. It came quickly. We'll take more.
Synthetics, inside fleece, print without jambs, but dense.
taille très petit, je fais du M j'ai pris du XXL c'est tout juste/manches trop courtes
Прикольная толстовка. Запах, нитки отсутствуют. Для людей ростом max 170, выше будет коротковата, но это мое мнение)))) Брали на размер больше))) наш 50-52/xl Шла месяц, но это больше почта России ((( и НГ праздники.
It reached less than, 2 weeks before the MSC, the track was tracked all the way. It came to the cash register five. Svitshot the size 42-44 sat like an oversize, pleasant to the body, the quality of the material is excellent. Fabric-fleece. Drawing on the back and chest is a sticker
Exactly as in the picture I start again
Received excellent quality size a little small rescision very quickly thank you
Everything is fine) delivered in a month and 10 days to Moscow!) the material is pleasant to the touch, but not warm. That is, with a jacket at-10 quietly. And in one sweatshirt only on + 6 and more. The material is attached, each dust sticks
Delivery is fast, a couple of weeks. The store is sociable, I order the second time. 6XL for growth of 195, thin physique, XL to wife брал-164 growth is slender. In size, everything is fine. Medium-density jacket
I got a sweatshirt, at first glance everything was fine. Next, looking at the better, I found foreign traces (dirty traces, in different places). I bet the store 5 stars that's why. As received immediately wrote to the seller, he quickly replied and as evidence asked for a photo I sent. That the seller replied that it would send exactly the same for free, and this one will stay with me. At present, I have not received anything yet, but we will wait. I attach a photo of paper with text from a wonderful store. Well, thank you AliExpress and the seller for the delivery!!!
The dimensional grid corresponds. Synthetics, the quality is bad, the rubber bands will soon stretch, the image is a rubber sticker, until the first wash. It's not worth your money. I bought this jacket with a coupon, so I will not open a dispute.
I like my item, I recommend this store, goods arrived in 7 days
He came in a matter of two weeks like many. It's identical to the photo and inside it's chubby that if the sizes are better to ask the store. Although the impression is not of the best quality I think it is very worth it. Recommend 100x100
My daughter is very happy, we took a size above and it is impeccable...
Good sweatshirt, it's a little wide, I ordered the 2XL and my height is 1' 76 and 68kg, if you like less loose clothes an XL will be fine, it looks warm, it has movies inside, but usually happy with the purchase, for the price is very good, Besides super fast shipping, I'll repeat, but with one size less.
I will not add anything new, the quality is excellent, it came to Moscow in 2 weeks, the print is not bad, scary for washing the sweater, but I think that the print will be fine. The material is not as expected, but it's not scary. The jacket is really very warm, for the winter it is.
Super fast shipping, but in madrid I don't know who decides to deliver through GLOVO, the address is the right one, however GLOVO has taken it wrong and I have modified up to 8 times the address? By phone and by mail, day after day they have gone to the same address, that it wasn't mine. Today the store gave it to me saying that they gave it back from GLOVO misdirection and that he's out of his way to bring it to me because it takes five days to give it to me and they don't give it to him. Good. Good. Seller of 10. Very good quality, although large, shipping to Spain in five days. I will repeat and pray that GLOVO will not give it to me
18 days delivery The material is pleasant, warm Print quality On the growth of 193 cm 8XL was more, but only in the sleeves, on the rest just. There is a small smell of plastic, but it will leave after the first haircut
Delivery about 10 days. I came to the postal office and in a transparent zip. There were no labels on it, but there is a tag with a brand on the collar. The hoodie has a cool print on the whole back, by the way, in the store you can choose not only color, but also a print that will decorate your sweatshirt. The material is pleasant dense, in the composition of polyester. Hoodie warmed, from the wrong side fleece. Very soft and comfortable. In it it is so warm and cozy) I will periodically carry at my husband)) The quality of tailoring is fine. Kenguruha has a deep hood on the strings.