SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With the store did not communicate, ordered 22.09 and received at the post 15.10 thanks for this.
It went more than a month, the cover is simple but made qualitatively, casting is good without burrs, thin, so if the camera bulges on the phone, it will not work, it also shines a little if you take a light color. In general, there are no claims, except for the delivery time. Yes, and the color is very bright.
Excellent cover and quickly came
Good case. Not soft silicone but not as hard as i wanted. There is a smell, i hope it will pass. Thank you for the gift
I ordered a cover in the first numbers of september. The parcel was not tracked and for two weeks lost. As soon as i went to the post office, the cover was magically found. About the quality: the color is as bright as the photo. On the touch it resembles rough rubber. Looks cool, but the cover has a very specific smell. I'll try to wash.
Perfect! A very fine touch, good grip does not slip, recommended!
As in the photo. I liked everything
Great cover. Pleasant to the touch, the color is the same as in the photo. All connectors match. I recommend.
Not measured, like normal
good phone case, fast delivery
The cover is good, but unfortunately when delivered it was very wrinkled, deformed and unsuitable for socks
Ótimo produto
Ameiii color like the photo like muitooo only took to arrive
The cover came, but did not fit the size of xiaomi redmi note 6 pro. Returned the money.
Thanks
Cool case, the color is just awesome, the camera does not bulge
Good quality material. Arrived in 30 days for Brazil.
Good matte cover, the size is perfect. Seller recommend.
Delivery month, very cool covers, tight fit and colors as picture