SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Súper lovely
Swimsuit fully matches the photo. The material is dense, the seams are even, processed, sewn neatly, does not smell unpleasant, after washing does not paint. My height is 162, og 112 (i wear in milavice 75f), from 80, about 116, at the waist i would sew it a little. The swimsuit stretches perfectly, and because of the dense material there is a feeling of light tightening. Chest slightly flattened, since the swimsuit does not have cups, but holds, in general, here individually-who has what chest, suits me, with light jumps my chest remained in a swimsuit, although you need to raise your hands up with caution)) ordered 09.09.19 to russia arrived 13.09.19, 11 days in the country-from the sorting center in moscow went north to arrive in the south suburbs... bravo, russian post! Beyond praise (( The store of prosperity! Great item! Definitely recommend, high-quality, cute, versatile (and slender and pyshechkam) at the same time also inexpensive! Thank you!
The goods came, quickly, for two weeks in Omsk, to be honest, did not expect. Swimsuit is excellent, the fabric is very high quality, the threads do not stick out, 46-48 took xl, everything came up, the photo certainly will not give natural visibility, but it looks awesome!!! Not until the end. I recommend the store, as an example for style and quality, the same swimsuit was recently seen in one of the stores for 2450 rubles. And here only 500 with a penny.
Very nice, i wear a size 38 spain and i asked for the l, it's a little big, with the m would have been worth, three weeks took, thank you salesman!
Thank you store!!!!!! For such money swimsuit fire!!!! Ordered june 19, came to st. petersburg on july 3. The quality is good, the seams are made neatly. I was wrong with the size, i wanted to pull more, but a little press panties and height 171, the strap pulls. On the weight 115 kg, chest 126, stomach 128 and hips 126, took 2 hl and was mistaken. But nalez)))))) 3 or 4 hl would be better! Yes, and he does not hold the chest, but flattens)))) but it's not critical to me.
Excellent, all akuratnenko and dignified, i weigh 100 kg .. on me the most it! thanks to the store!
Delivery fire. I wrote my daughter the smallest size and he is 2 sizes larger
Unrealistically quickly arrived swimsuit week and he at me, the size generally ideally sat with the growth of 177, the quality is excellent
Sat perfectly, at 50-52, xxl.
Thank you very much!) very satisfied with the purchase! Delivery fast, ordered 18.05 received 1.06. The size prompted the store and got to the point)) i recommend!