SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this shirt soooo much! It’s exactly what I wanted. If you’re expecting a black it will be more dark grayish. But I 10/10 recommend this product.
i love it- very much like the picture and good quality too. i took a bigger size so that it could be oversized
Ideal, the only thing I'm afraid to wash, it's a pity if the T-shirt remains without a print
Awesome T-shirt On the M village as I wanted, as expected True drawing-sticker, but also so norms, Kul, and all that♂& Middot;
отличный, блестящий, блистательный, божественный, великолепный, волшебный, восхитительный, дивный, обворожительный, обольстительный, образцовый, отменный, очаровательный, пленительный, превосходный, прелестный
Guys, the T-shirt is just high! For 650 rubles it's just a find, and even excellent quality.
Love the top, it came before it was supposed to come which I loved even more!
Cool, quality material. In general, I recommend. With the store did not communicate
Very good quality and good print, same as the photo. En oversized
I love this store. I order the second time. The first T-shirt has been worn for 2 years and everything is fine with it. This true fabric is thinner at times. The print is excellent. Sits like a good oversize on my 46 kg and a height of 156. For such a price is just fine
T-shirt Wow just... I thought that the color would be darker, but also so very cool!!!! INST: @ vikaaa.12
10 out of 5 so how come two instead of one?:0 lol It's definitely a cotton 100% Holocaust. Quality sticker. I ordered gray, and came also white. I came quickly.
Quality is good, print too. I took the size L, went perfectly on height 160, as it should. She came to Moscow for 1,5 weeks.
Was really nice and I love iy
The shirt was just like normal quality, meaning that it was not thin material. I received my package in the mail after checking 17track. Thank you. The graphic print also seems like it'll last awhile.
T-shirt Super, cotton, pleasant to the body, sat down like an oversize, I'm happy
Many thanks, came in size, and in principle, I really like
T-shirt cool, only the color is not black :) sent and came quickly.
хорошая футболка. швы качественные, запаха не было. до Москвы дошла меньше, чем за 2 недели. рекомендую
Pleasant to the touch, the store sent quickly, we did not write off