SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product matches. Fast delivery. Good exchanges with the store to be sure to choose the right size. Small flat, the insole is to changeer; like practically all shoes elsewhere. I wear in general 43-44 EU. The picture was 45-46. I took 45. The result is perfect with a complementary sole. The shoe is very light. To see in time at the level of quality.
I order it, just need to prove it, thanks
They look good. We'll have to donate them and see what they last and how they treat feet. By the way. They're very light.
It arrived very fast about two weeks and a half I ordered the biggest size 46 by measuring my feet I’m a female 11 in us and 12 if it’s not us sizing and a men 9 and this fit well you can see that it’s not real leather but for the prices it’s good to wear u till it’s done and get another I can’t wait to wear them thanks store
Very good quality, they are comfortable and light, recommended store. Possibly the fastest shipment I 've received, thank you.
Really well done. Lightweight, non-slip and seem robust but elastic. Thank you
Las acabo de recibir y de momento la pinta que tienen es muy buena la verdad son muy comodas y livianas a ver lo que duran si me aguantan un año por lo menos ya estaran amortizadas, las volveria a comprar solo por la buena pinta ya dire que tal mas adelante
The order arrive in memos a month Mozambique in continents African, recommend the purchase of boots with ease supplier. Is serious and the products is good
son cómodas y a venido super rápido ,:-)
They put, but the leather e a lot of tnka and decent on synthetics, we see the Kolko time of the edition.
Very good as in the photos I am super satisfied, super fast shipping the product arrived in less than 6 days
사이즈는 약간 크네요..배송은 빠른편 이네요..
Great boots, size correctly so if you make 43 take absolutely 43
Very good quality! Fabric looks sturdy. Good profile, surely holds very well on a steep rocky terrain.
For the price they are very well there is very little that they last.
The truth at first glance is very good for the price that and paid are very well I recommend
Lightweight and nice
Shipping fast and great material-Purchase of you etc.
talla acorde con la europea son cómodos aunque la suela parece algo dura a ver lo que aguantan
exactly as the photo very good quality i am very satisfied recommended