SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the height of 162 and shoulders 40 sleeves only-only. Who the high sleeves in size c will be short, and the growth will be too short. The quality is excellent, no jambs. Very warm slightly even pricked. Contact store. Very fast shipping. I advise the jacket, but be careful with the size.
I liked it very much. The village is ideal for my height 156.weight 47. Chest 90. waist 67. hips 90. the smell of glue is present ..
One of the best orders for ali! Quality is just fire! No smell, protruding threads and holes! Short, slightly reaches the waist bones, keep in mind. Height 170, og-86, size m, took l, straight tunic in tunic
Cute and comfy. Went a size up for a comfy fit!
Good quality, sewing. Measurements correspond to the size table. Deep, comfortable hood. Liked the cuffs on the sleeves: wide and fit snugly. Immediately after unpacking stretched on a delicate, because there was a noticeable smell of glue. After washing did not sit down, did not roll down, the decor is all in place. The length of the height of 1,58 barely... Personally, i would like to be longer, but that is, that is, the length when ordering saw. So wear more comfortable with high waist.
On me a little more looks: og 80, ot 70, and so in general a good thing. But there is some smell
Just divine sweater!!! To say that i'm delighted not to say anything!!! Warm and very beautiful!! Size l at 48-50 is excellent! (Og104)
It came in less than 14 days, the track was tracked. Quality is excellent! Soft to the body and externally, all crystal in place, looks super
Cool blouse, deep hood, l on og 98 cm excellent, even there are still places for large volumes, the height of 179 cm jacket will not say that it is very short. it is the usual length, which is now worn with inflated jeans, and with ordinary, i was afraid that for my high growth will be short, but no) the fabric is quite warm, i put under the shirt, t. to me it is a little pricked, i recommend) the idea with these shiny ropes is excellent