SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything as stated, but without feedback I would be afraid to order. But you have them, with real pictures, so, Dare. Took on the size more, came up. My leg with a high lift, easily climbed and comfortable. The coolest thing is that the soft heel, will not rub. Arrived in Nizhny Novgorod for 10 days
Cool shoes, comfortable, very stylish look Come pretty fast
Excellent shoes. Very soft really leather and light. Delivery to Moscow three weeks
Good quality but fur is not for cold winter
Boots are excellent, the quality is good for the length of the foot 24 cm. Took 7 along the length approached, but a little wide (put an additional insole) and everything was adjusted. I advise you to buy
Very cool shoes!!! Genuine Leather!!! The size of the insole I have 23 cm, took on the size grid of the store 23 cm and they are a little loose, but it's very good, the leg comfortably does not press anything!!! Very soft and comfortable!!! Delivery to Stavropol 29 days!!! Very beautiful and comfortable, take it will not regret it!!! Many thanks to the seller!!! Still put a gift!!!
Very satisfied with the purchase, delivery 7! Days!!! Wow! So quickly did not deliver, thanks to the store, did not communicate, but I recommend! For a full 37 size, ordered 7. everything clearly came up. Quality is super. Thank you for the souvenir.
Packed securely. Zarema approached, but they are straight wide. Can be on socks)
Thank you reviews, everything is exactly as they write. Size with margin in length. On a broad foot. My foot length is 26,5-27 cm. There are about 1 cm stock. Will have to wear a thick toe. Outwardly perfect, slightly wrinkled upper part of the shoe. Inside everything is very simple, there is no lining all coiling. Delivery exactly month + 2 days from the date of payment. Genuine Leather.
Good. All stitched, the seams are even. The sole when walking springs slightly, soft, comfortable. The noses are wide, but the foot is comfortable. At 36 size took 23.5 cm-everything went well.