SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came as it should look like. the material is ok. but that's just cheap Tshirt for you.
Love the tshirt. Very happy. Fun and and good quality. Mixture of cotton and polyester but feels very soft on the skin. I ordered XXL and I'm size 20 in UK I recommend this product.
When I received the first t-shirt I notice some stain on the sleeve, but the store was good and he sends me a new one. Great quality, bright colours, nice to the skin.
Small downside: the screen printing is not centered... But it goes. The real color is that of the first picture
Cool shirt. Stretcher size m but shes Troche for loose
Early arrived as expected. Nice color and print ! Thank you so much.
La camiseta en fantástica. Calidad bastante buena. No sé si es algodón 100% pero muy agradable para el cuerpo. El print está bien hecho. Le doy un 8,7/10
The size is very large than normal as oversize. But good
даже не придраться) размер, качество, принт, доставка - хорошо все. не линяет, не красится, не электризуется, разглаживается на теле)
bright vibrant exactly like picture material is soft
Такая же как на фото . Размер М на 44 как тут и было)
Absolutely love the T shirt! the color is good, the quality is great, the pictures are cute. Best store!! Recommended indeed!!!!!!!
Super fun and cute shirt. Fabric is very soft. Size was right, ordered a small, my usual size in tee shirts.
Очень неожиданно классная футболка! Спасибо большое продавцу за хороший товар!
Very good quality. very happy with my order. true sizes
Cool T-shirts, excellent quality for such a penny! Come quickly!
Height 163, OG 110, from 90 villages freely, not pure HB.
Thank you so much for the fast shipping. Super quality.
Perfect! As on the picture
Fast delivery, 28.03 ordered, 08.04. Comfortable fabric, such as at the first order