SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered at 46-48 size XL, wanted more freely, it turned out to be mom just at 52
It's very cool, I love it. Size S corresponds to a Spanish L. Super pretty. I hand wash it so I don't mess up the drawing.
It shakes a little at the armpits but it may depend on the morphology
This is the 2e hempje what I at this buyer ordered do. Material is very good. Print also remains firmly. 3x washed and he did the first now sits there still on. Contact the store is also good and respond quickly to questions. Perfect!!
Potisk vydržel pračku na 40 i sušičku, ale do sušičky bych to nedávala pokaždé nebo na šetrný program.
Good quality, but take into account even s free not fitted cut
The parcel came very quickly. Excellent T-shirt, S at 42-44 freely. I really liked it. Thank you very much to the store! Recommend :)
I was wrong in size and I have almost a dress It came very fast.
Cool. Sorry with the size overstepped... Have to order another smaller one
Im a uk 16 to 18 and got 3xl which is a little too big at the sides but fits fairly well. Good quality vest top.
The drawing is like plastic and will surely go with some washing but it is equal to the description, the carving is a few inches larger but it does me good
Absolutely love the top. Fits well and the material is nice. The printing looks great but I am afraid it will get “broken” after washing. We will see. Otherwise I recommend. Shipping was about a month.
I ordered the size s that in Spain is an L. For my perfect. But if you're looking to keep it tight, no! They give two extra sizes. If it's cotton and very soft! I take less than 30days to barcelona
I ADORE THIS SHIRT!!! lol!! It makes me laugh. True to size for Americans, i LOVE IT!! THANK YOU SELLER!!
Comfortable tank top that perfectly matches my expectations!
Very pretty. It comes big, but good because I wanted it baggy.
Good cotton T shirt. The sticker is bright, beautiful, but I think that washing in the typewriter will not stand, will burst.
looks as pictured. small is more like a Canadian woman medium.
GREAT customer service. Fast shipping to US. Will look to purchase from this store again. Thank YOU!
Cool, but ugly with the size, 2XL on the Russian 48 is very wide