SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mine didn’t come fast like everyone else’s I ordered over 2 months ago and just now getting it ..
Nice fit, good material. Took over a month to arrive though. No communication with store.
Good fast shipping. Dress is just as picture. Good material beautiful color and fits perfectly. Am very happy with it. My measurements are: chest 100 cm hip 100 cm length 1.55, 67 kg
Super dress, all as in the picture. According to the figure, the village is perfect. It came quickly.
I liked the dress, it shines a little, on the height of 165 cm and the weight of 46 kg the village is good, when walking did not bully
It's really beautiful! In love with this dress!
I usually wear a large so I ordered a large. It’s true to size and fits like a glove. I want this dress in other colors. I’m 5’8 175 pounds, 36 DDD chest. This dress has just enough stretch.
The dress is very good, nice fabric, ordered size M for 60 kg height 165 cm, hips 100 cm, waist 64 chest 89 cm, sits well, there are reviews with things with AliExpress, in Inst. - tumanova.99 Tik Tok.-n.tumanova2000
It’s really good material (not too thin) and looks nice, would absolutely recommend
Great quality and fast shipping! Insta: @mayaann4
Accurate, runs small I recommend ordering one size up .
It is not the same color, but it is ok
I like it but after a while your tump starts to hurt possible to wear with and without bra. Item arrived within a week to the Netherlands.
I somehow expected that there would be bad quality. I don't know why. But I really need such a model, so I ordered no matter what! And when I dressed it!!!!! The dress is super! And the village is super! And the quality is gentle to the body! And sewn very not bad! Great thanks to the store for the super price and quality!!!!!!!!!!!!
Very cool dress and color is very nice, the quality is good, all as in the picture, the size approached (my OG 96 from 82 about 100 ). Thanks store
Платье пришло быстро. Материал хороший, мне понравился. Заказала размер L на 170 рост, 61 кг, 92/73/95.
Not as dark as I expected but besides that it is so cute! Nice fit and great material
gorgeous dresss!! & hugs my curves just right! shipping was fairly quick.
The dress took almost 2-3 weeks to come in but that was very much quicker than the expected delivery date it had! The dress looks exactly like the picture and has normal sizing so def order your normal size. I love this dress great purchase for the price !
didn't try it on but it looks like it is going to be so sexy on me.