SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Толстовка отличная, качество отличное. Все хорошо прошито, отделочные строчки ровные.Конечно не толстовка, а скорей всего худи. Сыну очень понравилась.
Excellent summer sweatshirt, my granddaughter liked. Bright
I bought the second one from this store. Nice jacket. The son is very pleased.
To the Primorsky Territory reached 13 days, the child is happy! Thanks to store for fast shipment.
The material is thin and dense, the colors are bright, I love it, in the padarok mask, very cute.
The sweatshirt is super, qualitatively stitched. Comfortable hood. Advice-take a larger size. I liked it very much 10 days delivery
Sweatshirt good Only as it is written better not to take long and thin And in general, satisfied Thank you
OK for 1261 rubles
The product corresponds to the description. Good quality sweatshirt. Fast (16 days) delivery. Son's happy. Seller recommend.
The sweatshirt came quickly, in 2 weeks. The store correctly picked up the size of the clothes in my dimensions. On height 160, the size of M. Many thanks to the seller for the efficiency, as a gift put the mask of good quality. Fabric of excellent quality, I advise everyone
Cool sweatshirt, bright, not marking, comfortable in washing and sock! Delivered in three weeks! Super!
Great sweatshirt! Sewn qualitatively, bright yellow-orange color, synthetics, but pleasant to the body. On a guy with a height of 176 cm, a weight of 73 kg ideally approached the size of 2XL (advised by the store), not an oversize, but freely. Thank you.
Вау! Она Мега крутая и здоровская! Парню подарок понравился, он любит яркие и необычные вещи, а я люблю быструю доставку, и классную цену!
Ideally executed sweatshirt, bright colors, even brighter than in the photo but it's even more cool, delivered quickly. Being in it is a pleasure, like a second skin, it seems, I will buy myself a set of weeks. =))
The quality is very good, exactly the same as the description of the store, I'm satisfied, I really like it, exceeds expectations. The delivery speed is very fast. On my parameters 175/75 size 3XL fits, the thing is pleasant and easy to wear, I recommend
The goods arrived soon. This sweatshirt is very thin and will be worn in spring and cool summer. It’s so cool. recommend
Sweatshirt Super! Fully corresponds to the picture! At first there was a smell (perfume) but it disappeared after washing. The child is very pleased. It's OK!
Great, young, bright. Qualitatively. Delivery is very fast, even very, very fast. 180/78 is very suitable for XXL. store answered all questions. I am very pleased with the purchase. Quality goods are found and especially with fast delivery. I recommend the store.
Этот балахон велик. Мягкий и удобный. Товар прибывает быстрее, чем в кратчайшие сроки. Мой размер 170 55 м может быть для меня немного меньше. Думаю, должно быть лучше L. В целом я очень доволен!
Transportation was very fast. Arrived in thirteen days. I have a height of 175 and a weight of 60 kg. I bought a XL that suits me very much. The quality of clothes is very good, sewing factory, there is no smell. The material is thin but very good for spring, everything corresponds to the description. Recommend!