SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweater liked, very soft, weightless.. Let's see how it will behave, after washing.
Perfect! It is very difficult for your height 181 to choose clothes, especially sweaters. Always short sleeve, and here and long and sleeve sat perfectly! Despite the long delivery I put 5 deserved stars, for quality, beautiful and juicy color and long sleeves.
The color is beautiful, corresponds to the photo. There's a label. The sweater is soft, cozy, but quickly hardened for a few socks. Overall satisfied. Seller contact, delivery a little more than a month.
The sweater is cool. the composition is perfect. it is warm. and not pricked. The color of grated carrots. Somewhere at 48 size, where you can stretch. But for 800 rubles you always get with Ali not at all.
How I waited for this sweater!!! Delivery to MSK 1 month taking into account Ng! On my 59 kg-excellent, perfect!!!! He is so soft .... i can not convey ....!!! The color is more beautiful than in the photo of the store, saturated green, not the color of the sea wave, well, Pts nice! In general, I wanted to shoot 1 star for the absence of a composition tag, it is not at all. But I hope there really is wool, as others wrote. With the seller did not particularly communicate, only asked that the desired color sent.
8/10 quality is of course such that quickly stretched and crumpled. I will try to wash so as to keep the shape longer
Oooochen long shipping and shipment, almost 2 months, but it all came
The parcel came to Moscow for a month. Sweater really liked, light, soft, oversize, good composition, made neatly and qualitatively. I want to order more in a different color. Seller recommend!
Very soft and beautiful sweater)) I will order a few more, because the quality is on top, for such money it's just a gift, careful only with the color, it is not as pastel as in the photo, more like Green
My boyfriend stolen sweater from me :( definitely recommend this sweater for cozy winter