SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, but you need to take on the size more boldly!
super j'adore
Delivery is very fast. The material is soft, pleasant to the body. The picture is bright, clear, but not as big as in the photo. To the store-thank you! Recommend.
The t-shirt arrived was exactly as described in the advertisement. I received notification within an hour of payment, that the store had my order ready for shipment. Once shipped, it took less than 2 weeks to arrive.
Really good quality Tshirt fits well with the photo
I love it. Apart from being very well done, the material seems good quality. It has arrived in less than two weeks here in Spain. I am very happy with the purchase
It's delayed but I arrive
Fabric material really super nice! The drawing is really part of the t-shirt! I recommend it right away!
Very comfortable material. recommend.
Duje zadoveniy yakista T-shirts
Hello! Cotton very good, t shirt made well and sizes ok. With little you will make a gift to your wife, girlfriend, other….
Nice printed, very soft and pleasant cotton
I was very surprised, the quality is amazing, the T-shirt is pleasant to the body, very soft
Пришло быстро , заказала 15.01 получила 04.02 . Качество ткани и рисунка так себе .
The drawing on the t-shirt is beautiful, my boyfriend loves it
Arrived quickly. The article and as decreed
Good quality and my companion and happy
Arrive in time, very good product as in the photo.
Very fast delivery, the fabric is pleasant though not HB. Malomerka. 3XL goes to 2XL
Nice, the t shirt is soft and the pattern is good looking.