SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality and just like in the photo
The order came in 13 days at the Post Office in Pyaterochka! There are no complaints about the quality, Lama is not as fluffy as in some photos. On height 160, the length almost covers the buttocks, the sleeves just before the fold in the elbow, free. In the composition of clearly cotton and polyester, Elastane (stretches).
Крууутооо! I'm very happy with the purchase I sat down straight as I wanted, the goods came in good condition My height is 169. Fabric also good quality
T-shirt is just super) The quality is chic, after washing did not shed. Lama even after washing is snow-white and soft. The photo is darker than TC after washing, in fact as in the photo of the store. The T-shirt came super fast, somewhere in 2-2,5 weeks. I did not communicate with the seller. At 48 took L, the village is perfect, the sleeves are long as the seller. L approached the chest 110 and tummy, very freely.
On height 173, waist 60 +/-size m looks like an oversize, if you hide in the pants, the view will be better.
19.08 ordered, in Volgograd arrived 13.09. T-shirt looks easier than in the photo, generally good. I ordered at my 46 size L, I was afraid that there would be a small. I concluded that it was necessary to XL, as in the trend of oversize
T-shirt is good in quality, dense, but soft material. It arrived quickly, made an order on August 21, and on September 10 it was already at the post office. Very happy. The store said with the size. My height is 170, OG 89 and OT 70, the seller recommended XL, the village is ideally oversised))
On Rus 48 There is an oversize. Looks good. Suitable for 50 Rus. Accordingly, the oversea will not, but in the guise will not work. Nice to body
Very cool T-shirt! Those who like me do not particularly like T-shirts that like an elastic band stretch, keep in mind, what this is exactly)))) but I would say so-it's forgiving to her, as it is quite soft and very beautiful. The quality is also all Super)
Cool. Took the size L, my parameters: chest 93, waist 73 hips 99. Height 160 cm. I sat down like I wanted. I was worried that it would be very big, but I like it. Stitched normally, the thread is a little. Sleeves slightly cover the elbows. Alpaca to the touch is dense, slightly harsh. It looks very nice. I think I'll order more goods from this store. In the photo there is an underside. The only moment that does not like-it's puffed around the neck. Apparently the size is designed for neck larger I advise you to buy. Cool. It has been almost 3 weeks since the order.
Дошло за 33 дня до Нур-Султана. Упаковано обычно, все целое без дефектов. Выглядят как на фото, качество нормальное, швы ровные, нитки не торчат. Есть запах какой-то, но думаю после стирки пройдёт. После продолжительного использования отзыв дополню.
хлопчатая футболка на 92-70-98 М идеальный оверсайз
Качество супер! Смотрится очень задорно! Всё как в описании
Прикольная футболка!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
22 дня доставка - супер. футболка отличного качества, ткань очень приятная, сшита аккуратно и без нареканий. овечка - аппликация - смотрится очаровательно. внучка счастлива. спасибо!
Ткань трикотаж тонкий, (на модели выглядит плотным_поэтому и заказала) цвет светло_серый, состав хлопок+синтетика. Доставка до Ейска 18 дней. Футболка неплохая, но ворот большой. Продавцу спасибо, всех благ и удачи в бизнесе.
Отличное качество ткани, есть ниточки, но нн критично. Она об емная и большая. Нужно было заказывать на размер меньше. Я почти утонула в ней. Мои параметры: ОГ80, ОТ62 ОБ92, Рост 169. Ах, да по трек номеру показывалось, что посылка колесила по стране только так. Я и волноваться начала, писала продавцу, он быстро ответил
On the thick 13 years excellent, quality cotton. Waiting for 1 month. Thank you!!! Me and the baby are happy.
T-shirt is very cool, beautiful. Pleasant fabric, but not sure that the fullness of cotton. Came quickly, somewhere in 2 weeks. Some of the strings stick out, but it's not scary. I'm happy.
T-shirt came like in two weeks (that for Alika just right). Everything is intact, without any stains or anything like that. The material is pleasant, the T-shirt is oversize + very cool embroidery in the form of alpaca. In general, everything is like on pictures. Well, sobsnya, and why not put this product five out of five)